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This course aims at raising individual’s understanding of, and competence in IT Service Management as described in the best practice or best framework such as in ITIL.
This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.
The purpose of this IT Service Management to help the delegates to define Service and to comprehend and explain the
concept of Service Management as a practice, and moreover is to certify that the candidate has gained knowledge of the ITSM terminology, structure and basic concepts and has comprehended the core principles of ITSM practices as referenced in the ITIL.
Presentation, Discussion, Case Study, Evaluation
Training Kit, Handout, Certificate, Lunch, 2 X Coffee Break, Souvenir, Pick Up Participants (Yogyakarta)
TRAINING FEE for IT Service Management
Rp6.500.000,- /peserta /Non Residential
Minimal 3 peserta
Data Materi Training
|Topik Training||: IT Service Management|
|*Jumlah Peserta||Estimasi Jumlah Peserta yang di ajukan|
|*Nama Peserta Yang Didaftarkan|
|*Email Alternatif||eg: gmail, yahoo, hotmail|
|* Harus di isi|