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Professional Skills For Administrators And Secretaries

March 17, 2014
Professional Skills For Administrators And Secretaries

Jadwal Pelatihan Professional Skills For Administrators And Secretaries

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Instructor by : Sedjahterani, SE

 

OVERVIEW

The programme shows you how to plan and organise efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organisation’s goals.

 

BENEFITS

  • Develop skills and make a greater contribution to your team.
  • Become more proactive.
  • Communicate confidently and effectively with your manager, colleagues and other departments.
  • Deal with the difficulties and pressures of working for more than one person.
  • Plan, organise and manage your time more effectively.
  • Apply top tips for writing emails and letters.

 

OUTLINE

1. Supporting Your Manager/Department/Team :

  • How you and your manager can work together to build a team.
  • Balancing the demands of more than one manager.
  • Building a successful working relationship with your manager and team members.
  • Prioritising your workload, being flexible when priorities change

2. Communicating Confidently and Positively :

  • Communicating face-to-face with confidence.
  • Projecting a confident and professional image.
  • Effective listening skills

3. Organisation and Time Management

  • Establishing effective procedures – organising diaries and follow up.
  • Managing your own and your manager’s time – organisation and planning techniques that get you in control.
  • Organising meetings – key tips.
  • Saving time using email

4. Writing Clearly and Concisely :

  • Writing on behalf of others.
  • Avoiding common mistakes.
  • Planning and writing emails

5. Communicating Effectively through Assertiveness :

  • Effective listening and questioning skills.
  • Building rapport in face-to-face communication.
  • Identifying passive, aggressive and assertive behaviour.
  • Saying no without feeling guilty

6. Personal Development :

  • Accepting new responsibilities and challenges with confidence.
  • An action plan to implement and monitor your development.

 

TRAINING METHODS

Presentation

Discussion

Case Study

Evaluation

 

FACILITIES

Training Kit

Handout

Certificate

Lunch + 2 X Coffee Break

Souvenir

 

TRAINING FEE for Professional Skills For Administrators And Secretaries

Rp7.000.000,- / participant / Non Residential

(Kuota minimal 3 participant training siap running)

Form Pre-Registrasi

Data Materi Training

Topik Training : Professional Skills For Administrators And Secretaries
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