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Bandung Managerial & Soft skills

Conflict Management

Instructor : Fauzan Asmara

INTRODUCTION

Conflicts can be hard and unavoidable, but it can be managed or minimized. We get so emotional that sometimes we feel we can’t take it at all. Do you know anyone who is good at conflict management? Do you admire them? Do you envy them? Not so surprisingly most people want to avoid conflicts altogether. Many get so emotional that they feel they can’t even say a single word. Others may rely on a simple age-old technique of silence treatment, which doesn’t really do them or others any good. The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.

This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom.

OBJECTIVES

After completing this course, participants will be able to:

• Recognise conflicts and their escalation over time so you can address them more effectively (Anatomy of Conflicts)
• Select an appropriate conflict resolution style based on your needs to get maximum results (Handling Conflicts)
• Manage your emotions and influence others emotionally when in conflict (Managing Emotions)
• Recognise Tactical Approaches used when interacting with others that may lead to conflicts and take appropriate steps to avoid a conflict developing (Conflict Resolver)
• Negotiate over what you want and move on to a win-win outcome (Negotiation)

OUTLINE

Topic 1 (Anatomy of Conflicts)

• Definition of Conflict
• What is good or bad about conflicts?
• Five most common types of Conflict in the Workplace
• Three rational possibilities of when conflict
• Life cycle of conflicts – four stages
• Why Conflicts Escalates
• Signs of escalation
• Eight Tips on De-escalating Conflicts

Topic 2 (Handling Conflicts)

• Five conflict resolution styles
• Three Approaches of managing conflicts
• Conflict resolution formula – 6 step approach

Topic 3 (Managing Emotions)

• Four Emotional conflicts
• Four Anger Control Management Tips
• “I feel” formula

Topic 4 (Conflict Resolver)

• Five conflict resolution tactical approaches
• How to respond to such approaches when used on you?

Topic 5 (Negotiation)

• What is negotiation?
• Eight suggested steps in negotiation
• Seven guidelines to observe in a negotiation
• Nine mistakes to avoid
• Six simple rules to follow

TRAINING METHOD

Presentation

Discussion

Case Study

Evaluation

FACILITIES

Training Kit

Handout

Certificate

Lunch + 2 X Coffee Break

Souvenir

Pick Up Participants (Yogyakarta)

TRAINING FEE for Conflict Management

Rp6.500.000, – / peserta / Non Residential

Minimal 3 peserta

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