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Bandung Oktober 2024 Sales, Marketing & Communication September 2024

Communication Skills for Supervisor

DESCRIPTION

This highly interactive, two-day program is designed to enhance your communication skills as a supervisor or manager. You will learn effective tools and techniques for effectively interpreting communicative behavior. Using a Listening Skills Questionnaire, you will have the opportunity to evaluate your own listening skills. Through case studies and exercises, we will discuss ways to listen effectively, and practice summarizing what others are saying to avoid or de-escalate conflict. Using the Myers-Briggs Type Indicator, you will learn about communication styles, your preferences, and considerations for using another style when interacting with others. We will use an additional case study to identify best practices in giving and receiving constructive feedback.

OBJECTIVES

• Review and discuss the importance of effective communication.
  
• Evaluate your own listening skills.
  
• Identify and discuss the 10 keys to effective listening.
  
• Using a case study, discuss constructive and destructive outcomes for managing
  
• Interpersonal communication.
  
• Learn how to restate negative sounding statements into positive ones to avoid escalation.
  
• Identify various communication styles using the Myers-Briggs Type Indicator and
  
• Apply them to specific scenarios.
  
• Interpret verbal and nonverbal communication in others.
  
• Practice giving and receiving constructive feedback

OUTLINE

1. Introductions and Learning Objectives
   
2. Importance of Effective Communication
   
3. Listening Skills Questionnaire
   
4. Keys to Effective Listening
   
5. Types of Communication (One-on-One, Group Meetings, Telephone, Email, etc.)
   
6. Interpersonal Communications –words, body language, tone
   
7. Understanding Emotions When Communicating
   
8. Selecting an Appropriate Communications Medium
   
9. Constructive and Destructive Outcomes for Managing Interpersonal Communication
   
10. Communication Styles of the Myers- Briggs Type Indicator
    
11. Using a Communication Style That is Not Your Preference
    
12. Giving/Receiving Constructive Feedback
    
13. Action Plan, Summary and Evaluation

TRAINING METHOD

Presentation

Discussion

Case Study

Evaluation

FACILITY

Training Kit

Handout

Certificate

Lunch + 2x Coffee Break

Souvenir

Pick Up Participant (Yogyakarta only)

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