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Managerial & Soft skills Yogyakarta

Dealing With Difficult People

Instructor by : Syafaruddin Alwi 

OBJECTIVE

1. Identify what are problem people and behavior
2. Demonstrate practical techniques for managing problem people situations
3. Enable practical exercises to show what skill are needed in managing problem people and situations

COURSE OUTLINE

• Knowing yourself first
• Understanding behaviour and its effects
• The organisational context
• Understanding the dynamics
• different behaviour types
• Managing your own reactions
• Dealing with difficult situations
• Communication skills that help deal effectively with difficult people

PARTICIPANT

Anyone who has to deal with difficult people or difficult issues

TRAINING METHOD

Presentation

Discussion

Case Study

Evaluation

FACILITIES

Training Kit

Handout

Certificate

Lunch

2 X Coffee Break

Souvenir

Pick Up Participants (Yogyakarta)

TRAINING FEE for Dealing With Difficult People

Rp6.500.000,- / participant / NON Residential

Quota minimal 3 orang peserta

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