Online Training – Business English for Secretaries
August 18, 2022
Jadwal Pelatihan Online Training – Business English for Secretaries
| Tanggal | Tempat | Kota | | Belum ada jadwal terbaru |
OVERVIEW
Dealing regularly with clients and documentation, requires a knowledge of business terminology. This course is designed to provide English language skills training within the context of a business environment, and is particularly suitable for secretaries and PAs.
BENEFIT
- Improving your English language skills in contexts relevant to your role
- Recognising the key functions of your role
- Receiving individual feedback on your language skills
- Perfecting your skills in English to be more effective and efficient in your job
- Building on your skills in preparing meetings, business trips, conferences and other events
- Increasing your confidence when using English with visitors and colleagues
- Fast tracking the development in your overall language ability
OUTLINE
1. The Role of the PA/Secretary
- Defining and Developing the Role of the PA/Secretary
- Describing the most Important Challenges & How to Overcome them
- Planning for Development
2. Effective Communication
- Interacting with Other
- Defining and Developing the Role of the PA/Secretary
- Relevant Vocabulary for Different Company Functions (HR/Finance etc)
- Making Plans and Diary Arrangements
3. Dealing with Visitors
- Welcoming, Introductions and Greetings
- Making Small Talk
- Checking and Clarifying Arrangements
4. Organising a Conference or Event
- Planning the Event
- Writing to Participants and Delegates
- Circulating Information
- Collating Requirements
- Clarifying Requirements-Ordering Equipment
- Dealing with the Venue-Precise and Clear Instructions
- Complaints and Apologies
5. Communicating in Writing
- Emails and Short Notes
- Formal and Informal Letters
- Report Writing
- Diplomatic Language
- Clarity and Conciseness
- Summarising and Concluding
- Taking Minutes of a Meeting
- Writing up the Minutes
6. Telephoning
- Simplicity and Clarity
- Pronunciation
- Making Suggestions and Proposals
- Taking Notes and Messages
- Using your Voice Effectively
7. Practical Application
- Relevant Role-plays and Practice
- Individual and Group Feedback
- Sharing Ideas and Experiences with Others
- Discussion of Cultural Factors when Dealing with other Nationalities
